FAQs

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What is Salesforce?
Salesforce.com (SFDC) is an extremely flexible and scalable CRM system that is delivered via the cloud (or Software as a Service (SaaS). Salesforce is the #1 CRM product in the market.

What Does Salesforce Do?
SFDC encompasses contact management, customer support, instant messaging, and marketing to help corporations function more efficiently and profitably.

What is the Salesforce Login?
The salesforce login is simply a web page where licensed users enter their name and password to login to the system.

How Much Does Salesforce Cost?
SFDC is licensed by the number of users and the sophistication of the version you wish to use. Fees range from $25/user/month for the low-end Group Edition to $250/user/month for the Unlimited Edition. Contact salesforce.com for the latest pricing information.

How hard is salesforce to implement?
Although SFDC can be used “out of the box” with no customization, a reasonable investment in time and training is needed to achieve the desired ROI on the system. Similarly, a computer-literate person can import existing customer and lead lists with a reasonable amount of effort but realistically an experienced salesforce administrator is needed to accomplish most companies’ goals. Tidewater Salesforce Consulting can get you up and running quickly and the investment will pay for itself many times over.

What credit cards do you accept?
We accept all of the major credit cards including Visa, MasterCard, Discovery, and American Express.

Do I need a dedicated salesforce administrator?
Every implementation needs a salesforce administrator but this can be handled remotely by Tidewater or by dedicating a significant portion of an FTE to the project. To give some perspective, the Salesforce Administrator class is 5 full days and costs $3,750.00.
Tidewater Salesforce Consulting includes Business Analysis, Data Migration, Salesforce Implementation, Third Party Application Integration, Salesforce Training, and Ongoing Salesforce Administration.



NOTE: We are a Salesforce consulting firm providing salesforce training throughout the USA, but focus on cities & states in the Northeast like Hartford Connecticut / CT, Augusta & Portland Maine / ME, Boston Massachusetts / MA (MASS), Portsmouth New Hampshire / NH, Burlington Vermont / VT, and Providence Rhode Island / RI.