Salesforce reviews of the training program offered by Tidewater Salesforce Consulting for Business Analysis, Data Migration, Salesforce Implementation, Third Party Application Integration, Salesforce Training, and Ongoing Salesforce Administration.
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SERVICE CLOUD JUMPSTART
 

   

Service Cloud Jumpstart Support• Service Cloud Console design using standard Lightning components based on end users most needed data and daily workflow

• Case relationship design with other standard or custom objects: Show the 360 view of customer data to your agents

• Custom Case fields, Page Layouts and Record Types

• Case support processes: Separate service categories into distinct levels of support

• Lightning Home page with Service Level reports and dashboards

• Email templates: Create customized response templates

• Automated customer Email notifications based on Case lifecycle / Agent activity

• Omnichannel design using email-to-case OR web-to-case with case assignment & escalation workflow: Automatically route your service channels to the proper agent

• Lightning for Service training

• Tidewater Salesforce, LLC will customize a Customer Relationship Management training solution for 4tell Solutions, LP using Salesforce.com.

• We will use the Tidewater Salesforce Methodology to plan, implement, and support this solution.

•Our services will include training, data quality guidelines, reporting, and support. These steps are outlined in the Scope of Proposed Services.

•The end result will be a system that your organization can use that addresses your needs and gives management the information needed to make informed business decisions.

• The system is scalable and can be modified and enhanced.

• The Tidewater Salesforce team works with the customer to build a strong foundation to grow upon.

• We identify customer needs - implementing key items first – thus putting valuable resources in strategic areas that will result in a rapid return on investment.

• We will perform a needs assessment, based on our methodology, where we know what questions to ask, whom to ask and help facilitate multiple users.

• At the end of this process we create a blueprint for building a successful system.

 

 

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  2013-18 by Tidewater Salesforce LLC.  Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, and Chatter are trademarks of Salesforce.com, Inc.  Above are Salesforce reviews / testimonials of our firm's training program which we offer throughout the USA, but focus on cities & states in the Northeast like Hartford Connecticut / CT, Augusta & Portland Maine / ME, Boston Massachusetts / MA (MASS), Portsmouth New Hampshire / NH, Burlington Vermont / VT, Providence Rhode Island / RI, and Austin Texas, TX.

 

Salesforce's Customer Relationship Management (CRM) solution is broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Collaboration Cloud (including Chatter) and Custom Cloud (including Force.com).

 

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