David F. Boring – Founder and Senior Project Manager
Dave lives in Portland, ME and
founded Tidewater Salesforce Consulting to meet the needs of small to medium
sized businesses in need of salesforce.com administration. Many of these
companies bought into salesforce.com not realizing the extent of the effort
required for proper business analysis, customization and ongoing administration.
Consequently they are not realizing the ROI they could with a relatively small
investment in up-front planning and implementation.
Dave is a specialist in the implementation,
customization and administration of
Salesforce.com, leveraging over 25 years of sales and sales management
experience to maximize our client's return on investment. Services include
business analysis, conversion from existing systems, implementation of
web-to-lead, customization of screens and reports, and using roles, profiles,
sharing rules and business rules to fit the client's business. He also has deep
experience integrating salesforce.com with other products in the ecosystem like
Salesforce for Outlook, Constant Contact, etc. Dave has a Bachelors Degree
from Harvard University.
Brooke Mohnkern – Principal Consultant
Brooke
lives in Cambridge, MA and
is an outstanding consultant offering a proven balance of Salesforce.com system,
business process and project management skills. He has over 20 years of
experience working in companies from Fortune 50s to Start-ups. He enjoys working
with a diverse range of clients when tasked with project roles involving
analysis, design and enhancement of Salesforce.com and related technologies,
ensuring that the systems align and evolve with the needs of the teams it
supports.
- Experienced managing large and complex
technical projects involving diverse groups of stakeholders and utilizing
both internal and external technical resources.
- Skilled at translating business
requirements into actionable implementation plans that maximize usage of the
capabilities of systems, i.e. Salesforce and related technologies.
- Achieved five (5) Salesforce.com
Certifications:
- Salesforce.com Certified Administrator
- Salesforce.com Certified Advanced
Administrator
- Salesforce.com Certified Sales Cloud
Consultant
- Salesforce.com Certified Service Cloud
Consultant
- Salesforce.com Certified Developer

Business Process & Salesforce.com Employment
History
- Redbase Group, LLC - Jan. 2013 - May:
Founder & Principal Consultant. Founded consultancy to focus on New England
businesses.
- OpFocus Inc. - Nov. 2011 - Jan. 2013:
Senior Salesforce.com Implementation Consultant. Responsible for project
execution and customer satisfaction. Acted as project manager and primary
technical resource for all assigned projects. Employed and managed
specialized internal and external resources as required.
Doug Bennett - Principal Consultant
Doug
lives in Boston, MA. He is a project
oriented and end-user-focused Salesforce Administrator with 5 years of
Salesforce Administration & Project Implementation experience. Passionate about
engaging with cross-functional constituents to extend Salesforce functionality
across multiple business units.Professional Experience
- Salesforce Administrator – Harvard
University Division of Continuing Education 2016-2018
- Principal Salesforce Administrator and
Business Analyst for 175 Sales & Service Cloud user licenses
- Oversee 40 Service Cloud Email-to-Case
accounts, including Case assignment & escalation rules
- Customize Service Cloud Console page
layouts for greater agent collaboration and productivity
- Create Web-to-Case forms for prospective
students and prospective faculty
- Implement New Voice Media soft-phone
solution with Service Cloud
- Director of Admission Operations - Berklee
College of Music (Boston, MA) 2011- 2016.
- Managed a team that supported 75
Salesforce users across 6 enrollment departments. Co-led with the Berklee
Online division, the implementation of a shared Salesforce org using the
Non-Profit Starter Pack
Salesforce Certifications & Technical Skills
Certified Salesforce Administrator - June 2016
Certified Salesforce Advanced Administrator – April 2017
Salesforce Apps/Utilities/Integrations:
Jitterbit, Informatica, Box.com, Skuid, Service Cloud, FormAssembly, ScreenSteps,
Marketo, Demand Tools, DupBlocker, Process Builder, Flow Designer, Workflow
rules, Data Loader, Salesforce Campaigns, Chatter, Premier Success Plan, Full
Copy Sandbox Administration, Non-Profit Starter Pack, Custom Objects, Zapier,
Jira, Hipchat, HEDA, New Voice Media, Eventbrite
Familiarity with Google Analytics, HTML, CSS,
XML, JavaScript, MySQL, SQL, APEX
Professional Contributions
Presenter – Dreamforce - November 2017
Presenter – Salesforce Boston World Tour - April 2017
Presenter – Salesforce Higher Education Conference – April 2018
Glenn H. Parsons – Senior Consultant
Glenn
lives in Hartford, CT and is an executive with a unique blend of emerging technology and public company
experience. As an original investor and founder of Fiberlink Communications (a
pacesetter in the secure remote workforce industry) he has overseen both the
sales and delivery aspects of a large enterprise. This experience across
multiple functional areas has resulted in proven executive leadership expertise
in sales, business development, distribution and operations.
Glenn is an expert at streamlining sales and
support functions and works with our team
to advise best business practices that guide the implementation of
salseforce.com for our customers. Glenn has a Bachelor’s Degree from Harvard
University and an MBA from Northeastern University.
Specialties:
- Domain experience: enterprise and network
software, wireless and broadband access and security, data management and
security, remote access, space management, capital planning.
- Functional experience: General
Management/COO, Sales/VP, Professional Services/VP, Consulting/VP and
Managing Director.
- International experience: EMEA, Asia Pac
and Canada.
Carolynn M. Molleur – Senior Consultant
Carolynn
lives in Newburyport, MA and
has over 20 years of experience managing all aspects of finance, accounting and
personnel functions for numerous corporations. Most recently she designed and
implemented project budgeting and reporting systems for non-profits with
federally funded grants using Sage 100 fund accounting software and has
developed sophisticated payroll analysis methodology. She has been responsible
for federally mandated reporting and coordination in connection with yearly
single audits according to the requirements of Circular A-133 and has
administered a robust benefits package including an employer sponsored and
matched pension plan.
Carolynn advises our team on the implementation
of salseforce.com in the non-profit sector. She has a Bachelor of Science degree
with a concentration in Accounting from Salem State University.
Accounting Software Experience:
- Sage 100 Fund Accounting
- Deltek Advantage Professional Billing
Software
- Peachtree, ACCPAC, MS/Office and
QuickBooks
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2013-18 by Tidewater Salesforce LLC. Salesforce, Sales Cloud, Service
Cloud, Marketing Cloud, and Chatter are trademarks of Salesforce.com, Inc.
We are a Salesforce consulting firm providing salesforce training throughout
the USA, but focus on small to medium sized businesses in all east coast
states: Maine / ME, Vermont / VT, New Hampshire / NH, Massachusetts / MA (MASS),
Rhode Island / RI, Connecticut / CT, New Jersey / NJ, Pennsylvania / PA, New
York / NY, Delaware / DE, Maryland / MD, Virginia / VA, Texas / TX.
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