Provides customer relationship management solutions via sales force training services to large and mid-sized companies in ME, VT, NH, MA, RI, CT, NJ, PA, NY, DE, MD, WV, VA, NC, SC, GA, and FL.

TIDEWATER MANAGEMENT TEAM

David F. Boring – Founder and Senior Project Manager

Dave lives in Portland, ME and founded Tidewater Salesforce Consulting to meet the needs of small to medium sized businesses in need of salesforce.com administration. Many of these companies bought into salesforce.com not realizing the extent of the effort required for proper business analysis, customization and ongoing administration. Consequently they are not realizing the ROI they could with a relatively small investment in up-front planning and implementation.

Dave is a specialist in the implementation, customization and administration of Salesforce.com, leveraging over 25 years of sales and sales management experience to maximize our client's return on investment. Services include business analysis, conversion from existing systems, implementation of web-to-lead, customization of screens and reports, and using roles, profiles, sharing rules and business rules to fit the client's business. He also has deep experience integrating salesforce.com with other products in the ecosystem like Salesforce for Outlook, Constant Contact, etc. Dave has a Bachelors Degree from Harvard University.

Brooke Mohnkern – Principal Consultant

Brooke lives in Cambridge, MA and is an outstanding consultant offering a proven balance of Salesforce.com system, business process and project management skills. He has over 20 years of experience working in companies from Fortune 50s to Start-ups. He enjoys working with a diverse range of clients when tasked with project roles involving analysis, design and enhancement of Salesforce.com and related technologies, ensuring that the systems align and evolve with the needs of the teams it supports.

Experienced managing large and complex technical projects involving diverse groups of stakeholders and utilizing both internal and external technical resources.
Skilled at translating business requirements into actionable implementation plans that maximize usage of the capabilities of systems, i.e. Salesforce and related technologies.
Achieved five (5) Salesforce.com Certifications:
- Salesforce.com Certified Administrator
- Salesforce.com Certified Advanced Administrator
- Salesforce.com Certified Sales Cloud Consultant
- Salesforce.com Certified Service Cloud Consultant
- Salesforce.com Certified Developer

Business Process & Salesforce.com Employment History

Redbase Group, LLC - Jan. 2013 - May: Founder & Principal Consultant. Founded consultancy to focus on New England businesses.
OpFocus Inc. - Nov. 2011 - Jan. 2013: Senior Salesforce.com Implementation Consultant. Responsible for project execution and customer satisfaction. Acted as project manager and primary technical resource for all assigned projects. Employed and managed specialized internal and external resources as required.

Doug Bennett - Principal Consultant

Doug lives in Boston, MA. He is a project oriented and end-user-focused Salesforce Administrator with 5 years of Salesforce Administration & Project Implementation experience. Passionate about engaging with cross-functional constituents to extend Salesforce functionality across multiple business units.Professional Experience

Salesforce Administrator – Harvard University Division of Continuing Education 2016-2018
Principal Salesforce Administrator and Business Analyst for 175 Sales & Service Cloud user licenses
Oversee 40 Service Cloud Email-to-Case accounts, including Case assignment & escalation rules
Customize Service Cloud Console page layouts for greater agent collaboration and productivity
Create Web-to-Case forms for prospective students and prospective faculty
Implement New Voice Media soft-phone solution with Service Cloud
Director of Admission Operations - Berklee College of Music (Boston, MA) 2011- 2016.
Managed a team that supported 75 Salesforce users across 6 enrollment departments. Co-led with the Berklee Online division, the implementation of a shared Salesforce org using the Non-Profit Starter Pack

Salesforce Certifications & Technical Skills

Certified Salesforce Administrator - June 2016
Certified Salesforce Advanced Administrator – April 2017

Salesforce Apps/Utilities/Integrations: Jitterbit, Informatica, Box.com, Skuid, Service Cloud, FormAssembly, ScreenSteps, Marketo, Demand Tools, DupBlocker, Process Builder, Flow Designer, Workflow rules, Data Loader, Salesforce Campaigns, Chatter, Premier Success Plan, Full Copy Sandbox Administration, Non-Profit Starter Pack, Custom Objects, Zapier, Jira, Hipchat, HEDA, New Voice Media, Eventbrite

Familiarity with Google Analytics, HTML, CSS, XML, JavaScript, MySQL, SQL, APEX

Professional Contributions

Presenter – Dreamforce - November 2017
Presenter – Salesforce Boston World Tour - April 2017
Presenter – Salesforce Higher Education Conference – April 2018

Glenn H. Parsons – Senior Consultant

Glenn lives in Hartford, CT and is an executive with a unique blend of emerging technology and public company experience. As an original investor and founder of Fiberlink Communications (a pacesetter in the secure remote workforce industry) he has overseen both the sales and delivery aspects of a large enterprise. This experience across multiple functional areas has resulted in proven executive leadership expertise in sales, business development, distribution and operations.

Glenn is an expert at streamlining sales and support functions and works with our team to advise best business practices that guide the implementation of salseforce.com for our customers. Glenn has a Bachelor’s Degree from Harvard University and an MBA from Northeastern University.

Specialties:

Domain experience: enterprise and network software, wireless and broadband access and security, data management and security, remote access, space management, capital planning.
Functional experience: General Management/COO, Sales/VP, Professional Services/VP, Consulting/VP and Managing Director.
International experience: EMEA, Asia Pac and Canada.

Carolynn M. Molleur – Senior Consultant

Carolynn lives in Newburyport, MA and has over 20 years of experience managing all aspects of finance, accounting and personnel functions for numerous corporations. Most recently she designed and implemented project budgeting and reporting systems for non-profits with federally funded grants using Sage 100 fund accounting software and has developed sophisticated payroll analysis methodology. She has been responsible for federally mandated reporting and coordination in connection with yearly single audits according to the requirements of Circular A-133 and has administered a robust benefits package including an employer sponsored and matched pension plan.

Carolynn advises our team on the implementation of salseforce.com in the non-profit sector. She has a Bachelor of Science degree with a concentration in Accounting from Salem State University.

Accounting Software Experience:

Sage 100 Fund Accounting
Deltek Advantage Professional Billing Software
Peachtree, ACCPAC, MS/Office and QuickBooks

© 2013-18 by Tidewater Salesforce LLC. Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, and Chatter are trademarks of Salesforce.com, Inc. We are a Salesforce consulting firm providing salesforce training throughout the USA, but focus on small to medium sized businesses in all east coast states: Maine / ME, Vermont / VT, New Hampshire / NH, Massachusetts / MA (MASS), Rhode Island / RI, Connecticut / CT, New Jersey / NJ, Pennsylvania / PA, New York / NY, Delaware / DE, Maryland / MD, Virginia / VA, Texas / TX.

Salesforce.com has its services translated into 16 different languages and as of July 31, 2011, has 104,000 customers and over 2,100,000 subscribers.

Salesforce started out with Customer Relationship Management (CRM) program and has now expanded into the "social enterprise arena".