Salesforce Training for Users
Salesforce is an “account centric” CRM system whereas many sales reps are used to “contact centric” systems. It is important to give each user a 50,000 foot view of the salesforce CRM data flow so they understand how leads flow into the system and then become opportunities and accounts. Once they grasp this concept, the rest of the end-user salesforce training will be easy to accomplish. We also emphasize “what’s in it for you” to insure that users are excited by the ease of use, automation and ultimately higher sales they will achieve with the system.
Salesforce Administrator Training
Tidewater offers a very cost effective solution to salesforce administrator training. Although we can do most of your administration remotely, you may wish to train an internal administrator for some of the work, especially easier things like resetting passwords, etc. The salesforce administrator class from Salesforce.com is very expensive and is taught by independent contractors with greatly varying knowledge and effectiveness. We can work with your administrator and get them up to speed for a fraction of the cost of formal training and without taking a week out of their busy schedule.
Salesforce started out with Customer Relationship Management (CRM) program and has now expanded into the "social enterprise arena".
Note: We are a Salesforce training company providing salesforce training throughout the USA, but focus on small to medium sized businesses in all east coast states: Maine / ME, Vermont / VT, New Hampshire / NH, Massachusetts / MA (MASS), Rhode Island / RI, Connecticut / CT, New Jersey / NJ, Pennsylvania / PA, New York / NY, Delaware / DE, Maryland / MD, Washington DC, Virginia / VA.