One of our most popular service offerings is
the “salesforce administrator.” Many small to medium sized companies buy
salesforce and assume that an internal person will be able to assume the role of
part-time salesforce administrator without formal training or experience.
Usually a sales manager or IT person is thrust into the role without knowing the
tremendous payback that can be achieved by customizing the system to fit their
business. We have even seen companies that made every sales rep a salesforce
administrator without realizing the conflicts that can arise from having too
many people working on the system with no coordination.
Benefits of Tidewater’s Salesforce
- Sales and
support reps can concentrate on prospects and customers instead of managing
sales by increasing customer connects and service calls – all information is
stored in one place and integrates with Outlook or other mail clients
adoption of salesforce because it works the way your reps are used to and
makes their lives easier
accuracy of sales forecasting with all prospect activity rolled up to
can see what’s happening in the pipeline – don’t expect what you don’t
- Save the
cost of hiring a salesforce administrator and paying all associated overhead
Exactly What Is Salesforce Administrator?
Tidewater will lift the ongoing burdens of the
salesforce administrator off your internal resources and perform all aspect of
this job remotely (or with on-site support as needed) for a small monthly fee.
Setting up new employees, customizing screens, reports and dashboards, importing
leads etc. can all be handled remotely by Tidewater Salesforce Consulting. One of your administrative staff can be empowered as another
salesforce administrator for simpler tasks such as resetting passwords. This
frees up your sales and support team to concentrate on the job at hand and saves
the cost of devoting valuable sales time to the system. More importantly, as
your salesforce administrator, Tidewater will continue to recommend ways to
improve the system to make sure you get the most out of your investment. Salesforce.com must be customized to work the way your company works and not
present a huge learning curve for your sales and support reps. If the system is
easy to use and the process flow is familiar, the adoption rate will be much
higher and your sales numbers will improve dramatically. Call us today to see if
the salesforce administrator is right for your company.
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a Salesforce consulting firm providing salesforce training throughout the USA,
but focus on cities & states in the Northeast like Hartford Connecticut / CT,
Augusta & Portland Maine / ME, Boston Massachusetts / MA (MASS), Portsmouth New Hampshire / NH, Burlington Vermont / VT, Providence Rhode Island / RI,
and Austin Texas, TX.