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 Salesforce training is a key part of any
salesforce implementation because it is a prime driver of the adoption of the
system. As with any CRM software, there is a learning curve for your sales and
support teams. Sales reps are LASER-focused on their own income and therefore
resist anything that makes it harder to achieve their sales goals. They also
jealously guard their territory and accounts, since that is their source of
income and the key to continued employment at your company. Making salesforce.com mandatory is not enough to insure complete adoption of the system
and can sometimes cause resistance if the sales reps feel
that the system is being forced on them. Tidewater Salesforce Consulting
recommends involving your user community early in the process to find out what
they want from a CRM software system and then customize salesforce to work the
way they work. We will also import all their accounts and contacts into the
system for them and integrate their mail client so they do not have to re-enter
any data.
Salesforce Training for Users
Salesforce is an “account centric” CRM system
whereas many sales reps are used to “contact centric” systems. It is important
to give each user a 50,000 foot view of the salesforce CRM data flow so they
understand how leads flow into the system and then become opportunities and
accounts. Once they grasp this concept, the rest of the end-user salesforce
training will be easy to accomplish. We also emphasize “what’s in it for you” to
insure that users are excited by the ease of use, automation and ultimately
higher sales they will achieve with the system.
Salesforce Administrator Training
Tidewater offers a very cost effective solution
to salesforce administrator training. Although we can do most of your
administration remotely, you may wish to train an internal administrator for
some of the work, especially easier things like resetting passwords, etc. The
salesforce administrator class from Salesforce.com is very expensive and is
taught by independent contractors with greatly varying knowledge and
effectiveness. We can work with your administrator and get them up to speed for
a fraction of the cost of formal training and without taking a week out of their
busy schedule.
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© 2013-18 by Tidewater Salesforce LLC. Salesforce, Sales Cloud, Service Cloud,
Marketing Cloud, and Chatter are trademarks of Salesforce.com, Inc. We are
a Salesforce training company providing salesforce training throughout the USA,
but focus on small to medium sized businesses in all east coast states: Maine /
ME, Vermont / VT, New Hampshire / NH, Massachusetts / MA (MASS), Rhode Island / RI,
Connecticut / CT, New Jersey / NJ, Pennsylvania / PA, New York / NY, Delaware /
DE, Maryland / MD, Washington DC, Virginia / VA, Texas / TX. |
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