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 Lightning
Service Cloud Console page layout customizations, including:
• Standard Lightning component design
• Utility bar
• Kanban Design
• Development of quick actions and buttons
• Deployment of Lightning enabled Knowledge Base & Article management
• Knowledge Base keywords and synonyms
• Salesforce Files and enhanced Notes setup
Live Agent:
• Lightning Home page with Service level reports and dashboards
• Custom Case fields, including architecture design with other standard or
custom objects
• Outlook for Salesforce or Gmail for Salesforce integration
• Chatter for Service settings
• Email templates
• Case Record Types
Automation:
• Automated customer Email notifications based on Case lifecycle/Agent
activity
• Omnichannel design using Email to case, Web to case
• Case Assignment & escalation workflow
Training:
• Lightning for Service training
• Lightning Knowledge Base training 
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2013-18 by Tidewater Salesforce LLC. Salesforce, Sales Cloud, Service
Cloud, Marketing Cloud, and Chatter are trademarks of Salesforce.com, Inc.
We are a Salesforce consulting firm providing salesforce training
throughout the USA, but focus on cities & states in the Northeast like
Hartford Connecticut / CT, Augusta & Portland Maine / ME, Boston
Massachusetts / MA (MASS), Portsmouth New Hampshire / NH, Burlington Vermont
/ VT, Providence Rhode Island / RI, and Austin Texas, TX.
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