Tidewater Salesforce Consulting includes Business Analysis, Data Migration, Salesforce Implementation, Third Party Application Integration, Salesforce Training, and Ongoing Salesforce Administration.



Service Cloud Quick Start SupportLightning Service Cloud Console page layout customizations, including:

• Standard Lightning component design
• Utility bar
• Kanban Design
• Development of quick actions and buttons
• Deployment of Lightning enabled Knowledge Base & Article management
• Knowledge Base keywords and synonyms
• Salesforce Files and enhanced Notes setup

Live Agent:

• Lightning Home page with Service level reports and dashboards
• Custom Case fields, including architecture design with other standard or custom objects
• Outlook for Salesforce or Gmail for Salesforce integration
• Chatter for Service settings
• Email templates
• Case Record Types


• Automated customer Email notifications based on Case lifecycle/Agent activity
• Omnichannel design using Email to case, Web to case
• Case Assignment & escalation workflow


• Lightning for Service training
• Lightning Knowledge Base training



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  2013-18 by Tidewater Salesforce LLC.  Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, and Chatter are trademarks of Salesforce.com, Inc.  We are a Salesforce consulting firm providing salesforce training throughout the USA, but focus on cities & states in the Northeast like Hartford Connecticut / CT, Augusta & Portland Maine / ME, Boston Massachusetts / MA (MASS), Portsmouth New Hampshire / NH, Burlington Vermont / VT, Providence Rhode Island / RI, and Austin Texas, TX.


Salesforce is a global enterprise software company headquartered in San Francisco, California. They are best known for their customer relationship management (CRM) product and contact management software.

Salesforce, with its cloud based architecture and enhanced tracking capabilities, has quickly supplanted Act!, Goldmine, and ORACLE Siebel CRM among major corporations.